The Dark Side of Relaxacare: A Cautionary Tale for Canadian Consumers
Relaxacare, a massage chair store based in Burlington, Ontario, Canada, presents itself as a haven for relaxation and wellness. With a plethora of glowing five-star reviews, it appears to be a trustworthy destination for those seeking high-quality massage chairs. However, beneath this polished exterior lies a troubling reality that many customers have come to regret encountering.
The Illusion of Excellence
At first glance, Relaxacare seems to be the perfect place to purchase a massage chair. The store is adorned with numerous five-star reviews, creating an illusion of excellence. These reviews, however, are not always genuine. Reports indicate that Relaxacare engages in unscrupulous practices to inflate their ratings. Friends, family members, and even bribed customers are allegedly used to leave positive reviews, masking the company’s true nature.
The Nightmare Begins After Purchase
The nightmare for many customers begins the moment they complete their purchase. Initial interactions may be smooth and professional, but once Relaxacare has secured their payment, everything changes.
One of the most common complaints is the extended delay in shipping. Customers have reported waiting for months without receiving their purchased items. Despite numerous follow-ups, the promised delivery dates keep getting pushed back, leaving customers frustrated and anxious.
Deceptive Business Practices
When customers, fed up with the delays, attempt to cancel their orders, they are met with a surprising and unjust response: a restocking fee. This fee is charged despite the fact that the item has never left the warehouse. Such practices are not just deceptive but also highly unethical, designed to dissuade customers from canceling their orders.
Threats and Intimidation
Customers who attempt to seek recourse by filing complaints or initiating chargebacks with their credit card companies often find themselves facing threats from Relaxacare. The company is known to respond aggressively, threatening legal and police action against dissatisfied customers. This intimidation tactic is aimed at silencing complaints and discouraging customers from pursuing their rightful claims.
Exploiting Local Canadians
Relaxacare’s unethical practices have left a trail of unhappy customers who feel taken advantage of and betrayed. The company’s approach to customer service and conflict resolution is not only unprofessional but also damaging to the trust that consumers place in local businesses.
Conclusion
Relaxacare’s business practices serve as a stark warning to potential buyers. The facade of five-star reviews and promises of high-quality products quickly crumbles under scrutiny. For those considering a purchase from Relaxacare, it is essential to look beyond the superficial ratings and investigate the experiences of past customers.
In an age where online reviews significantly influence purchasing decisions, businesses like Relaxacare that manipulate their ratings and mistreat customers undermine the integrity of the consumer marketplace. Canadian consumers deserve better, and it is crucial to remain vigilant and informed to avoid falling victim to such deceptive practices.
Other Relaxacare Reviews & Experiences
It isn’t just me that had this experience with the store either, it looks like they’ve been treating our fellow Canadians like this for years.
They regularly threaten their customers when they have a bad experience to shut them up, like this lady from over a year ago:
https://www.justanswer.com/canada-law/m6pgp-may-13-ordered-demo-massage-chair-online.html
Customer: On May 13, ordered demo massage chair online from Relaxacare.ca in Burlington ON. I live on Vancouver Island. They have yet to ship this chair. Their terms are 5-20 days. They were not answering my calls or emails. So I filed a dispute through my credit card. Relaxacare is now threatening to charge me with credit card fraud or sue me if I don’t cancel dispute. They called today and have offered me an upgraded chair if I cancel credit card dispute. They admit they don’t have original chair on site. CIBC says if I cancel dispute, I can’t revive it if merchant doesn’t come through with upgraded chair. I asked merchant to cancel original order and they told me there would be 25% restocking fee. They told me I can always sue them on the sale contract if they don’t deliver. I’m an old retired lawyer from Saskatoon and I know how expensive out of province suits can be!
Lawyer’s Assistant: The Lawyer can help you determine if you have a case. Is there anything else the Lawyer should know before I connect you? Rest assured that they’ll be able to help you.
Customer: I really want upgraded chair! Need to know if I can run a small claims action in ON without physically being there or would I even have standing as I’m not resident?